AAA Intergalactic Investments Group is the first financial group dedicated to interplanetary and intergalactic infrastructure.

AAA Intergalactic Investments Group's core team has extensive global experience in the areas of infrastructure, renewable energy, smart real estate, telecommunications, financial technology, insurance, artificial intelligence logistics, agriculture and African products.

AAA Intergalactic Investments Group is a young dynamic financial group with team

• members active in 59 partner countries
• from 60 nationalities
• locally rooted and globally connected across several countries
• and speaking more than 76 local languages

AAA Intergalactic Investments Group creates motivational growth conditions through a positive working environment. We have a sincere, direct, scrupulous, and fair management culture. We train our staff members.

Purposeful team members are recognised and generously rewarded. You can become one of AAA Intergalactic Investments Group's members if you are human, competent, self-confident, self-motivated, have an international experience and are multilingual.

JOB OFFER

Client Relations Manager (m/f)

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:

• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements:

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field

Languages: Fluent English and/or at least one of the following languages: Chinese, French, German, Spanish, Arabic, Hausa, Portuguese, Hebrew, Korean, Japanese, Polish, Russian.

Location: Cameroon and other African countries on our Website

How will you be recruited?

After the pre-selection interview, you will be invited to participate in a recruitment day (including Assessment centre, group session and individual interviews).

We offer you :

★ Compensation at the height of your performance

Send your CV including your professional photo and your cover letter:

apply@aaa-intergalactic-infrastructure.com

Date lines: From February 1st to March 29 th 2019

Join us now if you are a professional who has been looking for opportunities to make an impactful and positive difference in our target industries and regions in the cosmos,
your AAA Intergalactic Infrastructure SARL's Recruiting Team
Douala- Ancien-Dalip, Boîte Postale 13096, Littoral
Cameroon
+237 677 434-585